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Service Manager/Accommodation Manager - Mental Health Supported Housing

  • London, England, United Kingdom
£33,000 - £41,000 per yearSupport

Job description

Our Mission

Apax's aspiration is to become a values-driven enterprise and our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

About the Team

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation, have become part of our identity to advance the mental health services landscape. As part of our team, you will contribute to maintaining our ‘Level A’ accreditation in Quality Assessment Framework (QAF), which is denoted for “excellence and leaders in their field" in national performance standards. We are full of life and enthusiasm for care of our residents and we drive this outlook throughout the whole company. It is important for us that any candidate joining our organisation fit the culture and respects the values already in place. Visit to learn more about us.

Job requirements

Role Overview

This is an exciting opportunity for a dynamic and highly motivated individual to head, lead and oversee the excellent delivery of support and welfare of residents supporting vulnerable adults with mental health conditions and complex, challenging and special needs. You will be responsible for managing a team of recovery coordinators and ensuring that service complies with the requirements of the Quality Assurance Framework (QAF). You will oversee that the residents are provided with a supportive service that will engage and empower them to develop their life skills and prepare and enable them to live independently.

Key Requirements

  • Undergraduate degree (or equivalent) in social work, psychology, health and social care, housing or other related fields.
  • Experience in managing one or more services or accommodations and in managing people in mental health related services.
  • Experience managing incidents and challenging behaviour with resilience within a high supported mental health environment.
  • Experience dealing with statutory agencies involved in mental health.
  • Excellent knowledge of mental health conditions and dual diagnosis.
  • Excellent knowledge of equality, diversity and safeguarding procedures.
  • Knowledge of support planning and risk assessing client’s needs.
  • Knowledge of the Quality Assessment Framework (QAF) or Care Quality Commission (CQC).
  • Ability to plan and prioritise own work to meet deadlines and strict targets.
  • Good problem solving and conflict management skills in a high pressure environment.
  • Experience managing people and staff rotas.
  • Warm and friendly demeanour with a positive and open-minded attitude.
  • Thirst for knowledge, strive for excellence, and a humble posture of learning.
  • A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

Employee Benefits

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

  • Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
  • Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
  • Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
  • Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
  • Family & Parenting: Generous maternity and paternity leave, paid parental leave.
  • Flexible Working: Flexi start, hybrid working between home and office.
  • Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
  • Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

  • London, England, United Kingdom
£33,000 - £41,000 per year


  • London, England, United Kingdom
£33,000 - £41,000 per year